Browsing history and traffic sources
We keep a short recently viewed product list in your browsing session. We also record the first and latest known traffic source and campaign label for that session and attach them to purchases, to understand which promotions bring orders. This report does not store full referrer URLs, IP addresses or advertising fingerprints. Anonymous source records are removed after 90 days. Browsing history is not shared across devices.
Guest orders store the contact and delivery details needed to fulfil your purchase. Private order links are restricted to the relevant order; keep them confidential.
How Mayuri Collection uses information when you shop, manage your account and contact our team.
Information you provide
We collect account names, email addresses, phone numbers, delivery and billing addresses, order details, payment references and uploaded payment proofs. Passwords are stored as hashes. Optional Google sign-in shares account identity details, not your Google password.
Support tickets, chats, order conversations, cancellation/return/exchange requests, suggestions and uploaded photos are stored so staff can help you. Public reviews are different from private support messages: avoid posting personal or payment information in a review.
Security and activity data
Session identifiers, request times, IP-based rate-limit records, sign-in activity and staff audit records help protect accounts and operate the store. Availability signals help show whether support chat is open. They do not guarantee an immediate reply.
How information is used
We use your information to verify accounts, check payments, reserve stock, process orders, arrange delivery, investigate issues and handle requests and refunds. We also send account security messages and service updates. Optional order emails follow your notification preferences; security verification and password-reset messages are handled separately.
Private photos and conversations
Payment proofs and support/request attachments are stored in protected storage and served through access checks. Customer-facing conversations are available to their owner and authorized staff. Staff internal notes and their attachments are restricted to staff. Do not send passwords, one-time codes or full card details.
Cookies and external services
Essential session cookies support sign-in, cart and form security. Time-zone cookies help display dates. Depending on enabled features, payment providers, delivery partners, email/SMS providers and Google sign-in receive the information needed for their service. Fonts, styles and icons may load from third-party content services; embedded social media may receive your IP address when loaded.
Storage and retention
Orders, payment/refund records, support conversations and audit records may need to remain available for customer service, security and accounting obligations. Closing a ticket does not automatically delete its messages or attachments. Retention and deletion requests are reviewed according to the record type and applicable obligations; no fixed deletion period is promised here.
Your choices
Update supported profile details, addresses and notification preferences in My Account. Use the Support Center to ask about your information, request corrections or discuss account deletion. If you cannot sign in, use our separate public Contact page. We may need to verify identity before disclosing or changing private records.
Changes and contact
The update date identifies when this published text changed. For questions, contact the shop through the links above. Your applicable rights under Nepalese law remain unaffected.