Shipping & Returns

Find delivery information and the steps for cancellation, return, exchange and refund requests at Mayuri Collection.

Delivery coverage and addresses

Checkout uses Nepal province, district and municipality selections to validate your address. Enter your street details and a reachable phone number. An available address selection does not guarantee courier service to every street; contact the shop if access is uncertain.

Delivery fees and estimates

Fees can vary by province, district or municipality. Eligible free-delivery offers may override a location rate. The exact quote and delivery window shown at checkout take priority over a general fee. Your order keeps its saved quote and estimate. Estimates stated as days after dispatch do not include time spent verifying payment or preparing the parcel.

Following delivery

Sign in to My Account and open your order for status, tracking reference, estimated delivery and delivery history. Notifications depend on your preferences and enabled services. Weather, holidays, road conditions or courier issues can affect estimates. Use Customer Support for a delay or tracking question.

Cancellation before dispatch

For pending or processing orders, open the cancellation section on your order and explain the reason. Submitting a request does not cancel the order immediately. Staff must approve it before dispatch. If the order was paid, an approved cancellation can leave a refund pending until the actual refund is recorded.

Returns and exchanges after delivery

Use the order request section to select return or exchange, the item, quantity and reason. You may add up to three JPG, PNG or WebP photos, up to 5 MB each and 8 MB in total. Photos are private to you and authorized staff.

Please report issues within 7 days of delivery so the team can review them promptly. The request form and staff review determine next steps; if you are outside this period or cannot submit a request, open a support ticket for an individual review. This guidance does not remove applicable consumer rights.

Keep the product, packaging and accessories. Explain whether it was used and disclose any damage. Eligibility, including hygiene-sensitive or personalized items, is reviewed by the shop. Wait for return instructions before posting goods or arranging collection.

Damaged, incorrect or missing items

Open an order-related support ticket promptly and include a clear description, photos of the item or packaging where relevant, and the order number. For a delivered item, also use the formal return/exchange request when available. Staff will investigate and confirm the remedy and any delivery or collection costs; do not assume automatic pickup or a guaranteed replacement.

Request stages and refunds

Follow pending review, approval or rejection, item receipt and completion on your order. A return refund is recorded after the received item is reviewed. An item-return amount uses the discounted item value with proportional tax and excludes original delivery charges. Approved paid cancellations use the amount recorded for that cancellation.

Refund pending means a completed refund has not yet been recorded. A completed refund includes its amount and transaction reference when available. A status update does not itself transfer money. Settlement timing depends on the payment method and provider; contact support if the reference or arrival of funds is unclear.

Exchange arrangements and contacting us

Exchanges depend on available replacements and staff confirmation. Review the shop reply for dispatch details and any agreed cost adjustment. Use Customer Support to follow up; send general enquiries or sign-in difficulties through public Contact. More answers are in the Help Center.