A stone fell out after a few days.
Stop using the piece and send clear photos in an order-related ticket. Staff will review the issue and confirm any available repair, replacement or refund.
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What is your return and exchange policy?
After delivery, use the item-level return/exchange request on your order. Report issues within 7 days where possible and keep packaging. Staff review eligibility, including hygiene-sensitive items, and provide instructions. Read Shipping & Returns for refund calculation and follow-up options.
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How do I start a return or exchange?
After delivery, open your order and use its cancellation, return and exchange section to select an item, quantity and reason. Add photos if useful and wait for staff instructions before sending anything back.
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An item arrived damaged. What do I do?
Report it promptly in an order-related ticket with clear photos. Submit a return/exchange request for the delivered item where available and wait for shop instructions. A repair, replacement, collection or refund must be confirmed by staff.
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Which items cannot be returned?
For hygiene reasons earrings and nose pins cannot be returned unless they arrive damaged or wrong, and personalised or custom pieces cannot be returned. Items that have been worn, damaged after delivery or are missing their packaging cannot be returned either.
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Who pays for return delivery?
Ask the shop to confirm any return or collection costs before sending the item. The standard item-return refund excludes original delivery charges; additional cost adjustments need staff confirmation.
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