How can we help?
Payments
eSewa, Khalti, bank transfer and refundsWhich payment methods do you accept?
Use the methods currently shown at checkout. Manual proof uploads require staff verification; online payments can need provider confirmation. An order number alone does not confirm payment.
My payment failed but money was deducted.
Check your existing order and contact support with its number and the transaction reference before paying again. Reversals and settlement times depend on the provider; no fixed automatic reversal period is guaranteed.
How long do refunds take?
Approval and completed refunds are separate. Your request shows the amount and transaction reference once recorded. Timing depends on the payment method and provider; contact support for an update rather than assuming a fixed number of days.
Do you offer cash on delivery?
Cash on delivery is available in selected areas. If it is offered for your address, you will see it as a payment option at checkout.
How do I pay with eSewa or Khalti?
- Choose eSewa or Khalti at checkout.
- Scan the QR code or send the amount to the number shown.
- Upload a screenshot of the successful payment.
- Place the order – we confirm it as soon as the payment is verified.
I paid but forgot to upload the screenshot.
Use an order-related support ticket to provide a missing proof privately. Include the order and transaction references. Do not post the proof in a public review or create a duplicate order just to upload it.
How long does payment verification take?
Payment review takes place during support hours: Mon–Sat, 8:00 AM – 8:00 PM NPT (UTC+05:45). Check your order payment status and ask support for an update if needed. No fixed verification or resolution time is guaranteed.
Is it safe to pay on your website?
Use the official site over HTTPS when paying online and follow only the instructions shown at checkout. Payment proofs are stored privately with access checks. Never share a wallet PIN, banking password or one-time code.
I paid the wrong amount.
No problem – open a ticket with the order number and the payment screenshot. If you paid too little we will tell you the difference; if you paid too much we refund the extra.
Can I get a bill or invoice?
Your order page shows its items, totals and payment details. Ask support for an invoice or billing document and provide any necessary business details privately.