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Mayuri Collection

How can we help?

Payments

I paid but forgot to upload the screenshot.

Use an order-related support ticket to provide a missing proof privately. Include the order and transaction references. Do not post the proof in a public review or create a duplicate order just to upload it.

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Related questions

Which payment methods do you accept?

Use the methods currently shown at checkout. Manual proof uploads require staff verification; online payments can need provider confirmation. An order number alone does not confirm payment.

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My payment failed but money was deducted.

Check your existing order and contact support with its number and the transaction reference before paying again. Reversals and settlement times depend on the provider; no fixed automatic reversal period is guaranteed.

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Do you offer cash on delivery?

Cash on delivery is available in selected areas. If it is offered for your address, you will see it as a payment option at checkout.

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How do I pay with eSewa or Khalti?
  1. Choose eSewa or Khalti at checkout.
  2. Scan the QR code or send the amount to the number shown.
  3. Upload a screenshot of the successful payment.
  4. Place the order – we confirm it as soon as the payment is verified.
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How long do refunds take?

Approval and completed refunds are separate. Your request shows the amount and transaction reference once recorded. Timing depends on the payment method and provider; contact support for an update rather than assuming a fixed number of days.

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