My account is locked after wrong passwords.
For your security, sign-in pauses for a short time after several wrong passwords. Wait a little while and try again, or reset your password with Forgot password.
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I forgot my password.
Choose Forgot password on the sign-in page and we will email you a reset link that works for one hour.
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How do reward points work?
You earn points on every delivered order and can use them at checkout for a discount. Points appear in My account → Rewards.
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How do I verify my email?
We email you a link and a 6-digit code when you sign up. Click the link or enter the code on the verification page. If it did not arrive, check spam or choose Resend.
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Can I sign in with Google?
Use Continue with Google if it is enabled and displayed on the sign-in page. Otherwise sign in with your registered email or use password reset.
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How do I change my address or phone number?
Go to My account to update your profile and saved addresses. For an order that is already placed, start a chat before it is dispatched.
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